Wednesday, October 29, 2008

FaceTime releases survey: The Collaborative Internet: Usage Trends, End User Attitudes and IT Impact

The results of our fourth annual survey conducted by third party, NewDiligence during September of this year are now in. The survey of more than 500 employees and IT managers tracks the growth of Web 2.0 and employee-initiated applications that contribute to the consumerisation of IT.

The results show not just that malware is costing enterprises US$125,000 a month, but that the disparity between the Web 2.0 applications that employees are using in the workplace – and the controls currently in play to ensure that they’re used safely.

The survey also revealed that fewer than half of IT managers could actively monitor and reproduce traffic from instant messaging (IM) communications if asked by corporate legal teams in the event of a lawsuit. In fact, 38 percent of IT managers said they have no such capabilities and only 13 percent said they could do it - but not in any practical time frame. This is in stark contrast to global legislation and regulation changes, which are now specifically calling for all available electronically stored information – not just email - to be discoverable.

Here are a few more highlights of the survey:

  • Fewer than 40 percent of respondents report monitoring and managing applications such as P2P and only 25 percent say they are securing and monitoring Web 2.0 applications.
  • 79% of employees use social media (Facebook, LinkedIn, You Tube) at work for business reasons and 51% access social media sites at least once per day.
  • 73% of IT managers report at least one security incident as a result of Internet application usage; viruses, Trojans and worms (59%) are most common, followed by spyware (57%) for a close second.
  • 37% of companies report an instance of non compliance with corporate or regulatory policy, while 27% report incidents of accidental or unintentional data leakage.
  • Despite new legislation and regulation, such as the US Rules for Civil Procedure only 31 percent of enterprises store IM communications. One in four has copies of audio conferences (25%), while slightly fewer (20%) archive corporate Web conferences.

A full copy of the report can be acquired by completing the quick survey request form on the Facetime website.

Wim

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